Refund policy


Return & Refund Policy

Last updated: July 2026

At Jealosy, your happiness is our priority. If an order doesn't turn out the way you hoped, our team is here to put it right.

Return Window

You have 30 days from the day your order arrives to request a return. Requests made after this period cannot be accepted.

Condition of the Item

Before you request a return, please check that the item meets all of the following:

  • Unworn, unused, and unwashed
  • In its original packaging with every tag still attached
  • Accompanied by valid proof of purchase (your order confirmation or receipt)

We cannot accept items that are worn, washed or used; missing their original packaging; missing or with removed tags; damaged after delivery; or returned without prior approval from our team.

Non-Returnable Items

  • Final sale and clearance items
  • Custom-made or personalized products
  • Gift cards
  • Underwear, swimwear, and other intimate apparel
  • Pierced jewelry
  • Opened cosmetics and personal care products
  • Perishable goods
  • Digital products and downloads

Everything else in our store is returnable under the conditions described above.

How to Start a Return

  1. Email us at info@jealosy.com with the subject line "Return – [your order number]".
  2. Tell us your full name, order number, and the reason for the return.
  3. Attach clear photos of the product, the packaging, and any issue.
  4. We'll get back to you within 24 hours with your next steps, including your return authorization and where to send the item.
  5. Pack the product safely in its original packaging and include your proof of purchase.
  6. Send it back with a tracked service, then email the tracking number to info@jealosy.com so we can follow the parcel.

Please wait for our approval before shipping anything back. Returns sent without confirmation may not be accepted.

Return Address

10364 Fairway Heights Boulevard, Miami, FL 33157, USA

Who Pays for Return Shipping

  • Faulty, damaged, or incorrect items: we cover all return shipping costs.
  • Change of mind and preference exchanges: return shipping is your responsibility. With a standard carrier this usually runs between $5 and $10, depending on the size and weight of the parcel.

We never charge restocking fees.

Refund Timeline and Method

Once your return reaches us, we inspect the item and email you as soon as your refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may need a few additional days before the funds appear on your statement.

Refund of Original Shipping Costs

If you paid a shipping fee at checkout, it is refunded in full when the return is due to a faulty, damaged, or incorrectly shipped item. For change-of-mind returns, the original shipping fee is not refunded.

Partial Returns

You can return part of your order. In that case, we refund the price of the returned items only. Any discount applied to the order is recalculated across the items you keep, which may reduce the refunded amount.

Damaged or Faulty Items

If something arrives broken or defective, contact us within 30 days of delivery. We'll ask for a photo, and once confirmed, the choice is yours: a free replacement or a full refund. Either way, we cover the return shipping.

Wrong or Incomplete Orders

Received the wrong product, or is something missing from your parcel? Let us know within 30 days of delivery. We'll arrange a free return and send the correct or missing item at no extra cost.

Exchanges

  • Exchanges are welcome within 30 days of delivery, provided the item you want is in stock.
  • Defective or incorrectly shipped items are replaced free of charge.
  • For preference-based exchanges (different size, color, etc.), the item must be unused and return shipping is your responsibility.
  • If the item you want is out of stock, we'll issue a full refund instead.

Cancelling an Order

You have a 1-hour window after purchase to cancel, as long as the order hasn't been processed or shipped. Email info@jealosy.com with your order number as soon as possible.

Late or Missing Refunds

If you haven't received your refund after the timeline above: check your bank account again, contact your credit card company, and contact your bank, as there is often a processing period before a refund appears. Still nothing? Email info@jealosy.com and we'll trace it for you.

Your Statutory Rights

This policy does not affect your statutory rights under applicable consumer protection law.

Contact Information

Store Name: Jealosy
Address: 10364 Fairway Heights Boulevard, Miami, FL 33157
Email: info@jealosy.com
Phone: +1-305-686-6564
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)

We aim to respond within 24 hours on weekdays. Thank you for your patience!